Welcome to our Hosting Server Solutions Warranty Terms page! We understand how crucial it is for your physical server infrastructure to operate seamlessly. That’s why we’re committed to providing exceptional service and robust support for all our server products. Our warranty covers new servers with a 3-year warranty on the server from the manufacturer and a 1-year warranty on server parts. For refurbished servers, we offer a 90-day warranty on the server from Hosting Server Solutions and a 1-year warranty on server parts. Additionally, refurbished products like switches come with a 90-day warranty. Our warranty terms are designed to offer peace of mind, ensuring that you’re fully covered in the unlikely event of any issues with your server equipment.

   Product Returns and Exchanges 

At Hosting Server Solutions, If you need to return or exchange a product, please follow these guidelines to ensure a smooth process:

1. 1. Condition of Return: To be eligible for a return, the product must be in its original, unopened packaging and in brand new condition with serial number mentioned. We cannot accept returns of opened or used products unless they are defective.
   2. Return Shipping: You are responsible for the cost of shipping the product back to us. Please ensure the product is securely packed to prevent damage during transit. 

  Conditions for Product Replacement

If you encounter any issues with your product, we are here to help. Our replacement policy is as follows:

1. 1. Defective Products: If your product is found to be defective within the warranty period, we will replace it at no additional cost. Replacement products will be shipped based on stock availability. If the exact product is unavailable, we may provide a comparable model.

1. 1. Stock Availability: In cases where the product is out of stock, we will notify you and provide an estimated time frame for replacement. We strive to process replacements as quickly as possible, but please allow up to 30 days for delivery if stock needs to be replenished.

1. 1. Non-Defective Returns: For products that are not defective but returned for other reasons, a restocking fee may apply. Ensure that returns are made within 30 days of purchase to qualify for a credit or exchange.

  Limited Warranty

Our commitment to quality is reflected in our limited warranty, designed to protect your investment:

1. 1. Coverage: We offer a limited 30-day extended warranty on labor. This covers technical support, general questions, and troubleshooting for the servers you bought from us. You’ll get the help you need for any issues or questions during this period.
   2. Exclusions: The warranty does not cover damage caused by misuse, unauthorized modifications, or natural disasters. It also does not include repairs or replacements for parts that are out of warranty. Plus, any costs associated with shipping or handling are not covered under this warranty..

 Out-of-Warranty Service

When your warranty period expires, we still have you covered:

1. 1. Service Options: We offer out-of-warranty service for an additional fee. This includes repair, replacement, and technical support services. Out-of-warranty repairs may be conducted using refurbished or equivalent parts.

1. 1. Charges: All costs for out-of-warranty services, including shipping, parts, and labor, will be the responsibility of the customer. Our team will provide a detailed quote before any service is performed.

1. 1. Service Period: Out-of-warranty service is available for up to 2 years beyond the warranty expiration. This ensures you have continued access to support and maintenance.

  Liability Limitation

Our goal is to ensure you are fully informed about the extent of our liability:

1. 1. Scope of Liability: Our liability under this warranty is limited to repair, replacement, or refund of the defective product. We are not liable for incidental, special, or consequential damages arising from the use or inability to use the product, including but not limited to lost profits, data recovery costs, or equipment downtime.

1. 1. Legal Exceptions: Some jurisdictions may not allow the exclusion or limitation of certain damages. In such cases, the limitations outlined in these terms may not apply, and local laws will govern the extent of liability.

1. 1. Claims: Any claims for damages or warranty disputes must be submitted in writing within 30 days of discovering the issue. Our team is here to assist with resolving any concerns in a timely and efficient manner.

Thank you for choosing Hosting Server Solutions. We value your business and are dedicated to ensuring your satisfaction with our products and services. If you have any questions about our warranty terms or need assistance, please do not hesitate to contact our customer support team.